✅ Welcome Flow Objective
This automation consists of sending an SMS when the user completes their purchase, with the aim of confirming and thanking the customer for their purchase (you can even include a discount coupon to encourage their next purchase). It is part of the preconfigured automations in the Post-Purchase section, and you must have previously connected your online store.
📹 Video Tutorial
👉 Trigger
Trigger: Order created
Delay: 15 min or 30 min after the trigger.
Condition: Each time customer buys, we send the message.
Filter: None.
To create this automation, you must follow these steps:
⚙️ General Configuration of the Flow
Audience: It can be the entire audience or just a segment.
Activation Event: You must select the connector that sends the event and the name of the event → Order created.
Cancellation Event: This would be an event that, if triggered, would prevent the message from being sent. In this case, we leave it so that the message is always sent.
📨 Message Configuration
Wait time after trigger: This is the time we will wait from when the contact is added to the list until the message is sent. In this case, it can be sent 15 or 30 minutes after the trigger.
Sender and message text
Multilanguage message (optional).
⚙️ Delivery Settings
Activation limit: If we select "unlimited," the message will be sent every time a purchase is made. However, this can be edited.
📲 Recommended Flow Structure
Time | Objective | Message example |
15-30 min after the trigger | Build customer loyalty | Hey,[NAME]. Thanks for your purchase! We are preparing your order. We hope to see you soon again! [URL] |
Finally, save the automation and decide whether to enable the "Active" button or not for it to go live.