Unlike most countries, sending SMS to the U.S. and Canada requires a registered Toll-Free Number (TFN) to comply with carrier standards.
What is a Toll-Free Number (TFN)?
A TFN is a 10-digit, toll-free number that ensures your messages meet U.S. and Canadian regulations for business SMS.
To register a TFN, you must submit brand and campaign information through operators and interconnected gateways. Approval typically takes 5–10 business days.
Requirements
Brand & Campaign Registration: Each campaign must be registered, including the brand’s website URL.
User Opt-In: Users must consent to receive messages.
Links to Terms & Privacy: Include links to your terms and privacy policy in messages to ensure transparency.
Prohibited Content and Campaigns
The following content and campaigns are explicitly prohibited
How to Request a Toll-Free Number (TFN)?
Add your Sender and request these countries: United States and Canada.
Fill the verification form and send it to us in the same format (.docx).